DryScout Products - Voice Intake, Digital Intake, Desk Intake, and DryScout Pro

Voice Intake

AI intake specialists on every call.

Sarah, Brian, and Emily answer 24/7. They are AI, built for property management, and they do more than take a message.

✓Resident questions and property issues

✓Maintenance and property incidents

✓Prospective renter inquiries

✓Property-owner and HOA calls

✓Vendor and partner communication

✓After-hours and overflow intake

✓Customer-defined escalation paths

✓Preferred-vendor workflows and $0 NTE approval rules

Every call ends as a structured intake in DryScout Pro with the caller, property, reason, urgency, an AI summary, the transcript, and the recording.

Call (888) 260-7379 and talk to Sarah

PRO Lands in DryScout Pro as Channel: Voice

AI Intake Specialists

AI · 24/7

Sarah

AI Intake Specialist

Primary voice for live property intake. Resident issues, maintenance requests, and general calls.

AI · 24/7

Brian

AI Intake Specialist

Structured property incidents, urgency, and after-hours requests.

AI · 24/7

Emily

AI Intake Specialist

Prospective residents, leasing inquiries, and business calls.

Digital Intake

Property intake, without the phone call.

Some residents want to call. Others would rather report an issue from their phone. Digital Intake is a guided, four-step form for residents reporting a property issue.

✓Property address and unit

✓Category: Maintenance, Water / Leak, HVAC, Electrical, Access / Lock, Noise / Property Concern, Question / Request, Something Else

✓Emergency or standard, and when it started

✓Details in the resident's own words, plus contact information

✓Reference number returned on submission

Digital Intake is part of DryScout. Residents reach it at dryscout.net, and each submission is recorded as a Digital intake in DryScout Pro.

Open DryScout Digital Intake

PRO Lands in DryScout Pro as Channel: Digital

Live example. Try it. Nothing entered here is submitted.

Desk Intake

Structured intake for what your team handles directly.

A walk-in, a text to a manager, a call your staff answered themselves. Desk Intake is the form inside DryScout Pro that gives staff a structured way to capture it, so it lands in the same list as every Voice and Digital intake.

✓Same caller, property, urgency, and request fields as every other channel

✓Required fields enforced before submission

✓Recorded as Channel: Desk with status New, ready to assign

PRO Lands in DryScout Pro as Channel: Desk

Desk Intake

Capture a new property intake taken by phone, walk-in, or direct request.

1. Caller Information

Caller Name *Marcus Bell

Callback Phone *(555) 018-4471

Emailemail@example.com

Relationship to PropertyTenant

2. Property & Request

Property Address *1420 Oak St, Unit 118

City / CountyRiverside

Property Type *Condo

Emergency *YesNo

What Happened / What Is Needed *112 / 5000Walked into the office to report the bathroom exhaust fan stopped working two days ago. No water, no smell. Asks for a repair this week.

Affected AreaMain bathroom

When It Happened09/11/2026

Access Notes 0 / 2000Notes about access to the property

3. Follow-Up

Best Callback TimeWeekdays after 4pm

Additional Notes 0 / 10000Any additional details, instructions, or notes

Desk Intake form in DryScout Pro, rendered from the current application’s sections, fields, required markers, and system info. Sample values are illustrative.

DryScout Pro

The product your team logs into.

Every Voice, Digital, and Desk intake opens as one kind of record, sits in one list, and rolls up to one dashboard. Three views, one story.

1 · One intake

Unstructured inputs become one structured intake.

A phone call, an online report, and a note from the front desk all arrive in the same format. Your team works every request from one record.

✓Who reached out and how to call them back

✓Property, unit, and what happened

✓Urgency, and whether the issue is still active

✓Channel it came through: Voice, Digital, or Desk

✓Assigned owner and intake status

✓AI call summary, recording, and activity history

← Back to All Intakes

DSB-00001284

Maria Lopez

Assigned ToDana Reyes

Intake StatusNewIn ProgressClosed

DateSep 12, 2026

Time9:03 PM

LocationOak Street Apartments

ChannelVoice

UrgencyEmergency

Caller

Caller NameMaria Lopez

Callback Phone(555) 014-2276

Relationship to PropertyTenant

Best Callback TimeTonight, any time

Property & Loss

Property Address1420 Oak St, Unit 204

Loss TypeWater

UrgencyEmergency

Still ActiveYes

When It HappenedTonight, around 8:45 PM

Affected AreasKitchen ceiling

CauseUnknown, possibly unit above

Access NotesResident is home; call before entry

Voice Details

AI SummaryTenant reports an active water leak from the kitchen ceiling in Unit 204 that began around 8:45 PM. Water is still dripping. Resident is home and asks for a callback tonight.

Call Duration2:41

Recording▶ Play

Activity History

Sep 12, 9:06 PMStatus Changed · New → In Progress · Dana Reyes
Sep 12, 9:04 PMAssigned · Unassigned → Dana Reyes · Sam Whitfield

Intake Details view in DryScout Pro, rendered from the current application layout and field set. Record contents are illustrative.

2 · Every intake

One list, every channel.

Voice, Digital, and Desk intakes sit in the same list. Search, filter, and sort by date range, urgency, outcome, channel, status, and location. Open any row to the full record.

Reference #	Date	Time	Caller	Location	Loss Type	Urgency	Outcome	Channel	Assigned To	Intake Status
DSB-00001291	Sep 13, 2026	7:12 AM	Priya Natarajan	Oak Street Apartments	Water	Standard	Intake Logged	Digital	Unassigned	New
DSB-00001290	Sep 12, 2026	11:48 PM	Tom Delgado	Riverbend Townhomes		Standard	Inquiry	Voice	Unassigned	New
DSB-00001284	Sep 12, 2026	9:03 PM	Maria Lopez	Oak Street Apartments	Water	Emergency	Emergency Escalated	Voice	Dana Reyes	In Progress
DSB-00001283	Sep 12, 2026	4:20 PM	Greenline Plumbing	Riverbend Townhomes		Standard	Intake Logged	Desk	Sam Whitfield	In Progress
DSB-00001281	Sep 12, 2026	10:05 AM	Angela Brooks	Oak Street Apartments		Standard	Intake Logged	Voice	Dana Reyes	Closed

All Intakes view in DryScout Pro, rendered from the current application’s columns, filters, and vocabulary. Row contents are illustrative.

3 · The whole operation

What came in, how urgent, and where it stands.

Intake volume over time, outcomes, urgency, the latest intakes, and how many are New, In Progress, or Closed, filtered by date range and location.

Total Intakes

142

Logged Intakes

131

Abandoned Calls

Voice Completion Rate

94%

Average Voice Call Duration

2:38

Intake Volume Over Time

Intake Outcomes

Intake Logged
Inquiry
Emergency Escalated
Abandoned

Urgency Breakdown

Standard
Emergency

Latest Intakes

Reference #	Caller	Urgency	Channel	Assigned To
DSB-00001291	Priya Natarajan	Standard	Digital	Unassigned
DSB-00001290	Tom Delgado	Standard	Voice	Unassigned
DSB-00001284	Maria Lopez	Emergency	Voice	Dana Reyes
DSB-00001283	Greenline Plumbing	Standard	Desk	Sam Whitfield

Intake Status

New23
In Progress41
Closed78
Needs Reassignment2

Dashboard in DryScout Pro, rendered from the current application’s layout, filters, KPIs, and charts. Numbers are illustrative.

Access and handoff. Each team member has their own login. Access is scoped by organization and location and enforced at the database layer. Authorized roles can export the intake list to CSV. DryScout Pro works alongside your PMS; it does not replace it and does not sync to it natively today.

See DryScout Pro in a demo Team login What happens after intake →

Three intake channels. One platform.

AI intake specialists on every call.

Property intake, without the phone call.

Structured intake for what your team handles directly.

The product your team logs into.

Unstructured inputs become one structured intake.

One list, every channel.

What came in, how urgent, and where it stands.

Bring every property request into one place.