DryScout is operated by RunMyData LLC ("DryScout," "we," "us," or "our").
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit a DryScout website, submit information through DryScout, communicate with a DryScout voice or digital intake service, use an authorized DryScout application, or otherwise interact with us.
1. Information We Collect
The information we collect depends on how you interact with DryScout.
Information You Provide
We may collect information you provide directly to us, including:
- Name
- Telephone number
- Email address
- Company or organization information
- Property address, building, unit, or location information
- Details about a maintenance request, property issue, question, complaint, leasing inquiry, or other property-related matter
- Access or scheduling information
- Information submitted through forms
- Information provided during telephone or other communications
- Information provided by customers or their authorized personnel
Please provide only information reasonably necessary for your request.
Telephone and Voice Information
Calls to DryScout voice intake services are typically handled by an AI-assisted voice agent.
Calls are generally recorded and may also be transcribed, summarized, categorized, analyzed, or otherwise processed to create an intake record and support the applicable property or business workflow.
We also receive information associated with the call, such as the incoming telephone number, call timing, duration, and other communications information. This information may become part of the intake record.
Information voluntarily provided during a call may become part of the recording, transcript, summary, or intake record.
Account and Business Information
If you use DryScout on behalf of a customer organization or interact with us in a business capacity, we may collect information such as your name, business email address, organization, role, account information, and activity associated with your use of the service.
Technical and Usage Information
When you use our websites or applications, we and service providers supporting our operations may automatically receive limited technical information such as:
- IP address
- Browser and device information
- Operating system
- Pages or features accessed
- Date and time of access
- Referring information
- Session, security, and diagnostic information
- Cookie or similar identifiers where applicable
2. How We Collect Information
We may collect information:
- Directly from you
- Through telephone or digital communications
- Through online forms
- From DryScout customers and their authorized users
- When property staff enter information into the service
- Automatically through websites and applications
- From service providers that support DryScout
3. How We Use Information
We may use personal information to:
- Receive and document property-related requests
- Understand the reason for a communication
- Create and maintain intake records
- Transcribe or summarize communications
- Structure information submitted in conversational or unstructured form
- Categorize and prioritize requests
- Identify potential urgency
- Route information or support an appropriate next step
- Support property-management and real-estate workflows
- Make information available to the appropriate customer organization and authorized users
- Operate and administer user accounts
- Respond to inquiries and demonstration requests
- Provide customer support
- Maintain and improve our services
- Monitor performance and reliability
- Protect against fraud, abuse, unauthorized access, and security threats
- Troubleshoot technical issues
- Maintain appropriate business and operational records
- Comply with applicable law and legal process
- Protect our rights, users, customers, and services
We may also use information that has been aggregated or de-identified so that it is not reasonably associated with an identifiable individual.
4. Artificial Intelligence
DryScout uses artificial intelligence and automated technologies to support certain features of our services.
These technologies may assist with functions such as:
- Understanding communications
- Transcription and summarization
- Converting unstructured information into structured records
- Categorizing requests
- Identifying potential urgency
- Prioritizing or routing information
- Supporting operational workflows
Personal information may be processed by technology providers that support these functions.
AI-generated information may not always be complete or accurate. DryScout's technology is designed to assist property operations and human decision-making, not replace appropriate human judgment.
5. Property Organizations and Customer Information
DryScout may provide services to property management companies, property owners, real estate organizations, and other customers.
When you submit information concerning a property associated with one of these organizations, the information may be made available to that organization and its authorized personnel.
Depending on the interaction, this information may include call recordings, transcripts, summaries, intake records, and other information associated with the request.
The customer organization may determine how the information is used within its operations, including how a request is evaluated, assigned, responded to, or resolved.
DryScout provides the technology used to receive and process the information. We do not become the property manager, landlord, property owner, maintenance provider, contractor, or other underlying service provider merely because information is processed through DryScout.
A customer organization may have its own privacy practices that apply separately from this Privacy Policy.
6. How We Disclose Information
We may disclose personal information in the following circumstances.
Customer Organizations
We may provide property-related information, including where applicable recordings, transcripts, summaries, and intake records, to the property management company, property owner, or other organization associated with the applicable property or request and to personnel authorized by that organization.
Service Providers
We use third-party service providers to help operate and support DryScout.
These providers may support functions such as:
- Cloud hosting and data storage
- Telephone and communications services
- Artificial intelligence and automated processing
- Application infrastructure
- Authentication and security
- Business and workflow operations
- Website analytics
- Customer and technical support
These providers may process information as necessary to perform services for DryScout.
Legal and Safety Purposes
We may disclose information if we reasonably believe disclosure is necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from public authorities
- Protect the rights, safety, or property of DryScout, our customers, users, or others
- Detect or investigate fraud, misuse, or security incidents
- Protect the integrity of our services
- Establish, exercise, or defend legal claims
Business Transactions
Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
With Your Direction
We may disclose information when you request, authorize, or direct us to do so.
7. Cookies, Analytics, and Similar Technologies
DryScout may use cookies and similar technologies to operate our websites and applications, maintain authorized user sessions, protect against fraud or automated abuse, and improve performance.
We use third-party analytics services on portions of our websites to help us understand how visitors interact with those websites.
Depending on the technology involved, information collected may include IP address, browser or device information, pages visited, approximate location derived from technical information, and cookie or similar identifiers.
We do not currently sell personal information in exchange for money.
Certain privacy laws may define terms such as "sale," "sharing," or targeted advertising more broadly. We may provide additional notices or choices where appropriate under applicable law.
8. Information That May Be Sensitive
Property-related communications can sometimes involve information that is sensitive or private in nature.
For example, a person may voluntarily provide information relating to access instructions, health or disability circumstances, household members, emergency conditions, financial or account matters, or other personal circumstances while describing a property-related need.
DryScout does not require users to provide sensitive information unless it is reasonably necessary for the applicable request.
If such information is provided, it may be processed as part of the communication or intake record.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide and support our services
- Support customer operations
- Maintain appropriate operational and business records
- Protect security and prevent abuse
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information, the service involved, customer requirements, operational needs, and applicable law.
Because information may be maintained in more than one system used to provide our services, deletion from one system may not automatically result in immediate deletion from every other system or backup.
We do not promise a universal retention period for all information.
10. Data Security
We maintain administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.
However, no method of electronic transmission, storage, communications, or cloud computing can be guaranteed to be completely secure.
Accordingly, we cannot guarantee the absolute security of information.
11. Your Privacy Choices and Rights
Depending on where you live and the law applicable to your information, you may have certain rights concerning your personal information.
These may include rights to request:
- Confirmation of whether we process personal information about you
- Access to certain personal information
- Correction of inaccurate information
- Deletion of certain information
- A copy of certain information
- Additional information about how personal information is used or disclosed
- Other choices required under applicable law
These rights are subject to applicable legal limitations and exceptions and may not apply in every situation.
We may need to verify your identity before acting on a request.
When DryScout processes information on behalf of a customer organization, we may refer your request to that organization or work with it to address the request.
To submit a privacy request, contact:
Email: intake@dryscout.com
12. Children's Privacy
DryScout's websites and services are not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13 through our public websites.
Property-related communications may occasionally contain information concerning children when that information is provided by a parent, guardian, property organization, or another person as part of a legitimate property-related request.
If you believe a child has provided personal information directly to DryScout inappropriately, please contact us.
13. Third-Party Websites and Services
Our websites or services may contain links to, integrate with, or otherwise interact with third-party websites and services.
Their privacy practices are governed by their own policies. We are not responsible for the independent privacy practices of third parties that operate outside our control.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as DryScout, our services, or applicable legal requirements evolve.
When we make changes, we will update the effective date at the top of this policy.
Where appropriate or required by law, we may provide additional notice of material changes.
15. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact:
DryScout
Operated by RunMyData LLC
Orlando, Florida
Email: intake@dryscout.com
dryscout.com